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Responsible Gambling

Updated October 2026
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Gambling is entertainment, not a way to earn money or a solution to money problems. If you are playing to recover losses, cover bills or deal with stress, stop and take that seriously.

Signs to watch for

A problem often shows up in ordinary decisions before you call it a problem. Look for things you can observe:

  • You spend more time or money gambling than you planned.
  • You raise your stakes to try to win back losses.
  • You borrow, use bill money or sell things to keep playing.
  • You hide gambling, transactions or losses from people close to you.
  • You feel restless or irritable when you try to stop.
  • Gambling affects sleep, work, relationships or your ability to meet everyday costs.

I have found that “I’ll stop after one more” is a poor stopping plan. If any of this sounds familiar, do not wait for it to get worse before acting.

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What to do now

If you are logged in, sign out and use the account’s responsible gambling settings. Set a financial limit you can afford, or lower an existing limit. Remote operators must offer accessible account-level limit controls, and must prompt new customers to set a financial limit before their first deposit.

If you need a firmer break, use the casino’s self-exclusion tool. UKGC-licensed casinos must provide self-exclusion and other responsible gambling tools. Follow the steps shown in your account, and do not open another gambling account to get around the exclusion.

Tell someone you trust what is happening and ask them to stay with you while you take these steps. If gambling has left you unable to manage essential costs or you feel at risk of harming yourself, seek urgent help from a health professional or emergency service in your area.

Where to turn

Start with the casino where you have an account: use its responsible gambling settings to set a limit or self-exclude. If you cannot find the controls, contact the operator through the support route shown on its site and ask specifically for the responsible gambling team.

If your concern is how the operator handled a complaint, UKGC licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution (ADR) service. Make a complaint to the operator first, then follow its published instructions for ADR if the issue remains unresolved.

No external gambling-support organisation or contact details have been verified for this page. I will not guess at a helpline or send you to an unverified service. Ask your GP or another health professional for a local referral if you need support beyond the casino’s account tools.

Age and account checks

Operators must verify your age before allowing you to deposit into a gambling account. If you cannot meet the legal age requirement, do not gamble or try to get around an age check.

A few protections worth knowing

In Britain, online slot autoplay is banned, and a slot spin must last at least two and a half seconds. Remote operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where credit-card funds can be used for gambling.

These rules do not make gambling safe for everyone. If you are chasing losses or borrowing to play, use the account controls and tell someone today.